Refund Policy

Effective 2026-05-07

We don't do retention dances. If Pleenx isn't pulling its weight you should be able to leave with your money. Below is exactly when we refund, how, and how long it takes.

Summary

• 14-day free trial — no card, no charge, no refund needed.
• 30-day money-back guarantee on every paid plan, monthly or annual.
• Cancel anytime. Annual plans are pro-rated by full unused months on cancel after the 30-day window.
• Mistaken or duplicate charges are refunded within 7 days of the email reaching us, no questions.

14-day trial

New accounts get full access for 14 days without a payment method. The trial isn't billed, so there's nothing to refund. If the trial expires and you don't pick a plan, your account pauses — your data is preserved for 30 days, then deleted unless you return.

30-day money-back guarantee

Every paid Pleenx plan — Solo, Agency, Studio, monthly or annual — comes with a no-questions 30-day money-back guarantee from the date of the first charge.

Email hello@pleenx.com from the address on the account within 30 days. Subject line Refund request is enough — you don't owe us a reason. Refund hits the original payment method in 5–10 business days, controlled by your card issuer.

Cancellation after the 30-day window

Cancel anytime — one click in the customer portal. After the 30-day guarantee:

• Monthly plans are not refunded mid-cycle. You keep access through the end of the period you already paid for, then the account pauses.
• Annual plans are pro-rated on full unused months. Example: cancel month 4 of a 12-month plan, we refund 8 months minus the 2-month annual discount you received. We don't claw back partial months.
• Studio plans on a fixed-term engagement (custom contract): refund per the contract.

Mistaken or duplicate charges

If a charge looks wrong — a duplicate, a wrong plan, a renewal you thought you cancelled — email us at hello@pleenx.com within 7 days of the charge. We refund it without dispute. After 7 days we'll still look at it but the bar is “clearly a system error.”

What we don't refund

• Charges older than 12 months — we don't have card-issuer settlement windows that go back further reliably.
• Plans cancelled after the 30-day window for monthly billing (the period you paid for is yours, but it's not refunded mid-cycle).
• Add-on services delivered in full before the refund request — e.g. a one-off PDF audit report we already shipped.
• Accounts terminated for acceptable-use violations under the Terms of Service.

How to request a refund

Email hello@pleenx.com from the email on the account. Include:

• The org slug or invoice ID (find it in /app/settings/org or on any invoice).
• The charge date or last 4 digits of the card if there are multiple charges.
• Optionally: what didn't work for you — feedback isn't required, but it helps us not repeat the mistake.

We respond within 1 business day (most of the time within hours). Refund processed the same day we confirm. Card-issuer turnaround is typically 5–10 business days; bank transfers can take longer.

Chargebacks

Please email us first — chargebacks cost both of us money and are slower than a direct refund. If we don't reply within 3 business days, fair game.

Changes

We'll update the "Effective" date above and email all account holders for material changes. Existing charges are governed by the policy in effect at the time of the charge.

Contact

Refund questions: hello@pleenx.com. See also our Terms of Service and Privacy Policy.